Legal

Privacy Policy

Last updated: January 15, 2026

1. Information We Collect

We collect information you provide directly: name, email, billing address, payment information, and account credentials. We automatically collect: IP addresses, browser type, usage patterns, and server performance metrics.

2. How We Use Information

We use your information to provide and improve our services, process payments, send service notifications, detect and prevent fraud, and comply with legal obligations. We never sell your personal data to third parties.

3. Data Sharing

We share data only with: payment processors (to complete transactions), email service providers (to send notifications), and law enforcement (when legally required). All third parties are bound by strict data protection agreements.

4. Cookies & Tracking

We use essential cookies for authentication and analytics cookies to understand how customers use our services. You can disable non-essential cookies in your browser settings without affecting service functionality.

5. Data Security

We protect your data with industry-standard encryption (TLS 1.3 in transit, AES-256 at rest), regular security audits, and strict access controls. Payment data is handled exclusively by PCI-compliant payment processors.

6. Your Rights

You have the right to access, correct, or delete your personal data. You can export your data or close your account at any time from your dashboard. Contact privacy@aurahost.io for any privacy-related requests.

7. Data Retention

We retain your data for as long as your account is active. After account closure, we delete personal data within 30 days, except where retention is required by law (e.g., tax records).

8. International Transfers

Your data may be processed in the United States, European Union, or Singapore, depending on the data center region you select. We ensure all transfers comply with GDPR, CCPA, and other applicable regulations.

9. Changes to This Policy

We will notify you of material changes via email at least 30 days before they take effect. Continued use of our services after the effective date constitutes acceptance of the updated policy.